🚚 Delivery & Return Policy

📦 Delivery Policy

We are committed to delivering your orders as quickly and safely as possible.

Delivery Time:

• Within the city: 1–3 business days

• Outside the city: 3–7 business days

• Delivery times may vary during peak seasons or promotional periods

Delivery Fees:

• Shipping fees are calculated at checkout

• Free shipping may be available for selected orders or promotions

Shipping Partners:

• Orders are shipped through trusted and approved courier services

Important Notes:

• Please ensure that your shipping address and contact number are accurate

• Failed delivery attempts due to incorrect information may result in delays or order cancellation

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🔄 Return & Exchange Policy

Your satisfaction is our priority. We offer a flexible return and exchange policy.

Return Conditions:

• Return or exchange requests must be made within 14 days from the date of delivery

• Products must be:

  • Unused

  • In their original condition

  • In the original packaging

Non-Returnable Items:

• Used or damaged products

• Custom-made or personalized items (if applicable)

Return Process:

1. Contact us through the Contact Us page

2. Provide your order number and reason for return

3. Our support team will respond within 24–48 hours

Refunds:

• Refunds will be processed within 7–14 business days after product inspection

• Shipping fees are non-refundable unless the return is due to an error on our part

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📞 Contact Us

If you have any questions regarding delivery, returns, or exchanges, please contact us through:

• Customer support phone number +201012102729